Refund policy

Last updated: August 11, 2026

The short version

If a provider does not authorize treatment, you get a full refund. No charge, no restocking fee, nothing to return.
Once medication has shipped, it cannot be returned or refunded. This is a legal restriction on dispensed prescriptions, not a preference of ours.
You can cancel at any time and no further shipments will be prepared or billed.

Before your prescription ships

When you check out, you are paying for a medical evaluation and, if authorized, your first shipment.

If the provider reviewing your intake determines that treatment is not appropriate for you, we refund the full amount you paid to your original payment method. Refunds are issued within five business days of the decision. Your bank may take a few days longer to post it.

If you change your mind before your order has been dispensed, email support@basixformen.com and we will cancel and refund it in full if the pharmacy has not yet filled it.

After your prescription ships

Federal and state pharmacy law prohibits the return, reuse, or resale of dispensed prescription medication. Once your order leaves the pharmacy we cannot accept it back, and we cannot refund it. This applies even if the package is unopened.

Please make sure your shipping address is correct before your order is filled.

If something is wrong with your order

Your order arrives damaged
You received the wrong medication or the wrong quantity
Your order never arrived and tracking shows it was not delivered

We will replace it at no cost or refund you, whichever you prefer. Photographs help us resolve these faster.

Side effects and stopping treatment

If you experience side effects, stop taking the medication and contact your provider through the patient portal. Your provider can adjust or discontinue treatment. Medication already dispensed is not refundable, but you can cancel your subscription immediately so you are not billed again.

If you think you are having a serious reaction, call 911 or go to the nearest emergency room.

Canceling a subscription

You may cancel at any time from your account or by emailing support@basixformen.com. Cancellation stops future billing and future shipments. It does not refund a shipment that has already been dispensed. See our Subscription Policy for renewal timing.

Non-prescription products

Grooming and personal care products that are not prescriptions may be returned within 30 days of delivery if they are unused and in their original packaging. Email support@basixformen.com for a return authorization. Return shipping is at your expense unless the item arrived damaged or incorrect.