Shipping policy

Last updated: August 11, 2026

Where we ship

We ship within the United States only, to states where the treating provider is licensed. We do not ship internationally and we do not ship to freight forwarders.

Prescription orders are shipped by a licensed pharmacy, not by us. Some pharmacies cannot deliver to PO boxes. If yours cannot, we will contact you for a street address.

How long it takes

A prescription order moves through three stages:

Provider review. A licensed provider reviews your intake, usually within 24 to 48 hours. If they need more information from you, this takes longer, and we will email you.
Pharmacy fulfillment. Once authorized, the pharmacy fills and dispatches your order, typically within 1 to 2 business days.
Transit. Standard shipping is generally 2 to 5 business days after dispatch.

Most first orders arrive within 5 to 9 business days of checkout. Refill shipments skip the review stage and arrive faster.

These are estimates, not guarantees. Weather, carrier delays, and holidays affect delivery.

Shipping cost

Shipping is included in the price of every prescription plan. There is no separate delivery charge and no surcharge for refills.

Packaging

Orders ship in plain, unbranded packaging with no indication of the contents on the outside. The return address is the pharmacy's.

Tracking

You will receive a tracking number by email when your order dispatches. You can also see order status in your account and in the patient portal.

Refill shipments

Subscription refills are prepared automatically ahead of your renewal date so that your next shipment arrives before you run out. Your provider may periodically ask you to check in before authorizing further refills. If you cancel, any shipment that has not yet been dispensed is stopped.

Wrong address, failed delivery, and lost packages

Please check your shipping address carefully before your order is filled. Once a prescription has been dispensed to an address we cannot redirect it, and dispensed medication cannot be returned to the pharmacy or reshipped.

If tracking shows delivered but you do not have the package, check with your building or neighbors first, then contact us at support@basixformen.com within 7 days. If tracking shows the package was lost in transit, we will replace it at no cost.

Temperature and storage

The medications we ship do not require refrigeration. Store them at room temperature, away from moisture and heat, and out of reach of children and pets.